Protection Services Worker - Family and Children's Services - Human Services Agency (2940) (X00002) (2023)

career opportunities

Recruitment: REF24974J

Published:4. april 2023



Apply through SmartRecruiters, the application portal for the City and County of San FranciscoLearn more

Department:Human Services Agency
professional class: 2940 protective service workers

Salary range:101.192,00 $ - 129.090,00 $
roller type:Permanent community serviceWhat does it mean?
Std: full time
Type of exam:Ongoing
Rule:rule 10What does it mean?
List type:Entrance


(Video) SFHSA: Allow us to reintroduce ourselves

Information specific to this review process is provided below.

This notice will be open continuously. Candidates' results are stored for up to three (3) years or until a new exam is developed, but they may not retest until one (1) year from the date of their last exam. The exam date for candidates depends on the time of their application. Please read the session information below for more details.

  • Application opening– 4 January 2023
  • Application deadline for session 1: 18 January 2023
  • Application deadline for session 2: 3. april 2023
  • Application deadline for session 3: 1. June 2023
  • Application deadline for session 4: 21. October 2023
  • Damage payment:$101,192 - $129,090 annually2940 protective service workers | City and County of San Francisco (
  • Qualified List Durationas a result of this review process will be ongoing
  • certification rulefor the shortlist resulting from this review will be Rule of Ten Scores
  • Exam type:Entrance

San Francisco is a vibrant and dynamic city at the forefront of economic growth and innovation, urban development, arts and entertainment, and social issues and change. This rich diversity of culture and ideas is supported by our city's commitment to improving the quality of life for San Francisco's diverse population and Greater Bay Area residents. Our people not only play an important role in making our city what it is today, but also in shaping San Francisco's future.

Our Commitment to Racial Justice

As we work toward our vision of an inclusive San Francisco, we embrace our responsibility to eradicate systemic racism by creating services and workforces that reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what it takes to succeed - regardless of race, age, ability, gender, sexual orientation,... ethnicity or country of hereto learn more about what this commitment looks like in action.

From financial, nutritional and employment support to shelters, health insurance, affordable childcare and home services for older adults and people with disabilities, our team provides support to anyone in need.

role description

Under general supervision, protective workers perform professional investigative, case management, and case management services in the Family & Children's Services program. These include activities related to: children, youth and family engagement; safety and risk assessment; case planning and delivery of services; and transition of children and families to suitable, lasting and stable living conditions.


In accordance with Rule 109 of the Civil Service Commission, the duties listed below are representative of the range of duties for this job class and are not intended to constitute an exhaustive list.

  1. Collaborate with families, communities and service providers to build a supportive team to meet the safety, health and wellbeing needs of children, young people and families.
  2. Research into safety, well-being, family relationships and natural support through interviews, site visits and timely collection of accompanying information.
  3. Perform comprehensive security, risk and protection assessments using proven assessment tools. To take appropriate measures to ensure the safety of children, including promoting family strengths, reducing security threats and/or removing children from the home.
  4. maintenance of case information in current computerized case management systems. Collaborate with families and stakeholders to develop behavioral case plans based on the assessment that meet the needs of the family and adhere to relevant laws, rules and regulations.
  5. To help families access a wide range of services and supports and enable them to use their strengths to implement the provisions of a case plan.
  6. Advise and educate youth, families, caregivers and community partners about the child welfare process, legal requirements and department policies and procedures through oral and written communication to provide families with necessary and appropriate information.
  7. Building community partnerships through relationship building and education of community organizations about family and children's services.
  8. Stay abreast of the latest policies, initiatives, and best practices by attending courses, reading literature reviews, accessing various online child welfare resources, and participating in working groups and site teams to contribute to policy development.
  9. Ensure all assigned cases meet compliance standards and schedule work accordingly.
  10. Testifying in court and complying with court protocol in accordance with legal requirements.
  11. Ensuring the well-being of children placed in institutions by identifying homes that meet children's needs and closely monitoring their placement, and providing support to caregivers to ensure children attend mandatory parenting, medical and dental appointments to comply to comply with county and state procedures, rules and regulations.
  12. Prepare written correspondence, electronic records and court reports by maintaining clear and timely well-documented records in accordance with regulatory procedures.

How to qualify


A. Possession of a master's degree in social work from a school accredited by the Council on Social Work Education (CSWE);


B. Possession of a master's degree from a two (2) year counseling program from an accredited college or university. (Qualifying master's degrees in counseling include marriage and family therapy, clinical counseling, mental health counseling, addiction counseling, and counseling psychology, which included a supervised practicum placement as part of the curriculum).



A. Satisfactory completion of two semesters of graduate internship that included providing direct service to families or children in one of the following or closely related fields: child welfare, family counseling, youth supervision, child social work, youth alcohol and drug counseling, or school social work;


B. Six (6) months of post-baccalaureate work experience that included providing direct services to families or children in one of the areas previously described.


3.License:Possession of a valid California Class C driver's license and a clear Motor Vehicle Registry (MVR).

Note:Applicants who receive their master's degree at the end of the current semester/quarter may submit a written application for admission to the eligibility list until they receive their master's degree; For these applicants, recommendation for appointment is subject to verification of required education and experience.

Applicants must meet the minimum qualification requirements by the last application date, unless otherwise specified.


Some Class 2940 Protective Services Worker positions may require bilingual skills depending on the department's bilingual needs. Only suitable applicants who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate the language(s) they claim to speak on the application form.


The essential duties of this position require incumbents to: drive, usually outside of the City of San Francisco; getting on and off vehicles, climbing stairs, making house calls; Lift objects weighing up to 40 pounds; Established positions may be required to work after normal business hours to respond to emergency shifts that may occur at night and on weekends, including after hours shifts.

Note: A current copy of driver's license and a current motor vehicle record (MVR) must be presented before the appointment. Applicants must have a good driver's license, defined as not having had a driver's license suspended, revoked or tested for reasons affecting the safe operation of a motor vehicle in the past three (3) years. Violations are reviewed on an individual basis and may result in non-selection or disciplinary action if applied.

Evidence of education and experience:
Applicants may be asked at any time during the recruitment and selection process to provide evidence of their qualifying education and experience. If an education verification is required, information on verification of education requirements, including verification of foreign education certificate or qualification equivalency, is available at

Note:Falsifying education, training or work experience or attempting to deceive in an application may result in disqualification for this and future employment opportunities with the City and County of San Francisco.

All work experience, education, training and other information showing how you meet the minimum qualifications must be attached to your application by the application deadline. Information submitted after the application deadline will not be taken into account when assessing whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Incorrectly completed applications may result in non-participation, disqualification or lower scores.


After submitting the application, candidates deemed qualified must complete all of the following steps to advance in this selection process, which include:

Written exam – multiple choice (100%):

Candidates will be exposed to a written multiple choice test designed to measure knowledge, skills and/or abilities in work-related areas which may include, but are not limited to: skills and abilities, intervention techniques for children, families and to assess , diagnose and use children for adult-related problems; knowledge of methods and practices in social work; theories of human behavior and group dynamics; interrogation, investigation and intervention techniques; child development, aging, parenting skills, youth, substance abuse, family violence; Causes and treatment of child abuse, family dynamics, death and dying; crisis intervention; and mental health/illness; needs and problems of children, families and adults from different socio-economic and cultural backgrounds; community resources and community organizations; policies and procedures relating to the provision of social services; investigative techniques, reporting requirements and litigation related to social services; laws, rules and regulations governing the operation of public social services; therapeutic modalities and pharmacology.

To continue the selection process, the written multiple choice exam must be passed. Candidates who pass the examination will be selected in order of their written examination results.

Supplementary Minimum Qualifications Questionnaire (MQSQ):Candidates are required to complete an MQSQ as part of applying for a position. This MQSQ is designed to obtain specific information about an applicant's experience against the minimum qualifications (MQ) for the post in question. The MQSQ is used to assess whether the applicant has the required minimum qualifications.

What else should I know?

Shortlist/Score Report: A confidential shortlist of candidate names who have passed the civil service examination process will be prepared and used for certification purposes only. An exam result report will be generated to allow applicants to view rankings, final results and the number of qualified candidates. Applicant information, including the names of selected applicants, will not be published unless required by law. However, a shortlist will be made available to the public upon request when the shortlist has been exhausted or expired and the references have been resolved. The shortlist/outcome report resulting from this civil service review process is subject to change upon acceptance (eg, as a result of appeals) as directed by the Director of Human Resources or the Civil Service Commission.

For departments using this classification, see

Information conditions and right of objection:

Applicants must comply exclusively with the provisions of this notice, including requirements, time periods and other details, unless superseded by federal, state or local law, rule or regulation. [Note: Correction of typographical errors in a notice may be submitted to the Department of Human Resources website at] The terms of this notice may be appealed pursuant to Civil Service Rule 110.4 . Such objections must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413, by the close of business on the 5th business day following the date of issuance of this Audit Notice. Information on other Civil Service Commission rules relating to notices, applications and examination guidelines, including applicant appeals, is available on the Civil Service Commission website at

Additional employment information for the City and County of San Francisco:

How to apply

Applications are open for positions in the City and County of San Franciscowhenaccepted through an online process.

Visit start the application process.

• Select the "I'm interested" button and follow the on-screen instructions

Applicants may be contacted by email regarding this recruitment and as such it is their responsibility to ensure that their registered email address is correct and up to date. In addition, applicants must ensure that emails from CCSF are not blocked by a spam filter on their computer. To avoid being blocked, applicants must set their email address to accept CCSF emails from the following addresses (,,,,,,,,,,,,, and .

Applicants will receive a confirmation email that their online application has been received in response to each job posting they apply for. Applicants should keep this confirmation email for their records.If you do not receive this email, the online application was not submitted or received.

Exam Analyst Information:If you have any questions about this recruitment or application process, please contact Exam Analyst Josephus Cassell by phone at (415) 439-3410 or

All your information will be treated confidentially in accordance with EEO guidelines.

TERMS OF EMPLOYMENT:All City and County San Francisco employees must be fully vaccinated against COVID-19 as a condition of employment. A person is fully vaccinated when 14 days have passed since they received their last dose of a two-shot vaccine or a dose of a single shot vaccine. Any new hire must demonstrate full vaccination status to be appointed. All newly hired employees routinely assigned or occasionally present in a high-risk area must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or as soon as they become eligible.

The City and County of San Francisco encourages women, minorities and people with disabilities to apply. Applicants will be accepted without regard to sex, race, age, religion, color, national origin, ancestry, physical disability, intellectual disability, medical condition (related to cancer, cancer history or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status or other categories protected by law.


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